Sanket Mhatre

Work History

Professional Experience

Jan 2021 – Present

A Global Infocomm Networks

Manager – IT Infrastructure

Microsoft 365 & Cloud Administration

Administer Microsoft 365 tenant for 900+ users across Admin Center, Exchange Online, SharePoint, OneDrive, and Entra ID
Configure and enforce Conditional Access Policies, MFA, and RBAC via Microsoft Entra ID to strengthen identity and access security
Manage Exchange Online mail flow, distribution groups, shared mailboxes, retention policies, and anti-spam/anti-phishing configurations
Oversee SharePoint architecture and OneDrive policies, ensuring data governance and access control compliance
Monitor and respond to security alerts via Microsoft Defender for Business, complementing CrowdStrike Falcon endpoint protection

MDM, Automation & Endpoint Management

Manage device compliance and MDM policies via Microsoft Intune, ensuring standardized endpoint configuration
Automate routine M365 administration tasks using PowerShell — bulk user management, mailbox reporting, license assignment
Deploy and manage CrowdStrike Falcon across all endpoints; monitor dashboards, investigate alerts, coordinate incident response

Network Infrastructure & Security

Administer Fortinet and Sophos firewalls — policy creation, rule optimization, VPN configuration, and periodic security audits
Manage Grandstream wireless AP infrastructure across sites — network segmentation, SSID configuration, performance monitoring

Physical Security & Surveillance

Oversee enterprise CCTV infrastructure, managing a dedicated technician for camera health, footage retention, and access control
Coordinate with vendors for maintenance, upgrades, and expansion of the physical security ecosystem

Asset, Vendor & Procurement

Maintain accurate inventory of 900+ hardware and software assets across the organization
Lead end-to-end procurement cycles — vendor evaluation, RFQ/RFP, negotiation, PO management, and AMC renewals
Manage OEM vendor and service partner relationships, ensuring SLA adherence and cost-effective contract terms

Team & Operations Leadership

Lead and mentor a team of 5 IT professionals, aligning team output with business and operational priorities
Define and enforce IT policies, SOPs, and escalation matrices following ITIL-aligned operational practices
Drive incident management, change management, and service request resolution within defined SLAs

May 2016 – Dec 2020

Millennium Automation & Systems Ltd

Desktop Support Engineer

Delivered end-to-end technical support to 200+ users, resolving hardware, software, and network issues within defined SLAs
Installed, configured, and maintained OS environments across Windows, macOS, and Linux — managing application deployment and version control
Administered LAN/WAN and wireless connectivity, assisted with setup of switches, routers, and access points, enforcing security compliance
Executed preventive maintenance cycles — OS patching, firmware updates, hardware upgrades, and antivirus management
Managed support lifecycle via ticketing system; prioritized by severity, maintained documentation, escalated L2/L3 issues with handover notes
Supported new employee onboarding — workstation setup, email configuration, system access assignment, and IT orientation
Coordinated with vendors for hardware repairs, warranty claims, and parts procurement, reducing turnaround time on critical failures
Assisted in asset tagging, inventory audits, and maintaining an up-to-date equipment register
Gained hands-on exposure to network security policies, user access management, and system hardening practices

Technical Stack

Skills & Tools

☁️

Microsoft 365

Admin Center Exchange Online SharePoint OneDrive Entra ID

🔐

Identity & Access

Conditional Access MFA RBAC Azure AD

📱

MDM & Devices

Microsoft Intune Device Compliance Endpoint Config

⚡

Automation

PowerShell Bulk User Mgmt Mailbox Reporting License Assignment

🛡️

Endpoint Security

CrowdStrike Falcon Microsoft Defender Incident Response

🔥

Network Security

Fortinet FortiGate Sophos Firewall VPN VLANs

📡

Wireless

Grandstream APs SSID Management Network Segmentation

📊

SIEM

Splunk Log Monitoring Dashboard Creation

📦

IT Operations

Asset Management Vendor Management Procurement SLA Management

📐

Frameworks

ITIL v4 Physical Security CCTV / NVR / DVR

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